Privacy Policy

Your privacy matters to us. This policy explains how Intelzenthra collects, uses, and protects your personal information when you use our investment platform and services.

Last Updated: December 2024

Information We Collect

At Intelzenthra, we collect information to provide you with personalized investment guidance and maintain the security of our platform. The types of information we gather include both data you provide directly and information collected automatically through your use of our services.

Personal Information

Name, email address, phone number, date of birth, and other identification details required for account verification and regulatory compliance.

Financial Information

Investment goals, risk tolerance, income details, and portfolio preferences to provide tailored investment recommendations.

Usage Data

Information about how you interact with our platform, including pages visited, features used, and time spent on different sections.

Technical Information

IP address, browser type, device information, and other technical data that helps us optimize your experience and maintain security.

We only collect information that's necessary for providing our services or required by financial regulations. You can choose not to provide certain optional information, though this may limit some features of our platform.

How We Use Your Information

Your information helps us deliver personalized investment education and maintain a secure, compliant platform. We use your data thoughtfully and only for legitimate business purposes.

Primary Uses

  • Provide personalized investment recommendations based on your goals and risk profile
  • Deliver educational content relevant to your investment interests
  • Maintain and improve our platform's functionality and user experience
  • Communicate important updates about your account or our services
  • Ensure compliance with financial regulations and anti-money laundering requirements
  • Detect and prevent fraudulent activities or security breaches

Marketing Communications

We may send you information about new features, educational resources, or investment opportunities that align with your interests. You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in specific circumstances to provide our services or comply with legal requirements.

When We Share Information

  • With trusted service providers who help us operate our platform, such as cloud hosting services and analytics providers
  • With regulatory bodies when required by law or to comply with financial regulations
  • With law enforcement agencies when legally required or to protect our users' safety
  • In connection with a business transaction, such as a merger or acquisition, where your information would be transferred as part of the business assets
  • With your explicit consent for specific purposes you've agreed to

All third parties we work with are required to maintain the confidentiality of your information and use it only for the specific purposes we've outlined. We conduct due diligence on our partners to ensure they meet our privacy and security standards.

Your Privacy Rights

You have significant control over your personal information. Under applicable privacy laws, including GDPR for UK users, you have several rights regarding how we handle your data.

Access Your Information

Request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.

Correct Inaccuracies

Update or correct any personal information that's inaccurate or incomplete in your account.

Delete Your Data

Request deletion of your personal information, subject to legal and regulatory retention requirements.

Restrict Processing

Limit how we use your information in certain circumstances while maintaining your account.

Data Portability

Receive your personal information in a structured format that you can transfer to another service.

Object to Processing

Object to certain uses of your information, particularly for marketing purposes or automated decision-making.

To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Security and Protection

We implement comprehensive security measures to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

  • Industry-standard encryption for data transmission and storage
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication options for account access
  • Strict access controls limiting who can view your information
  • Regular employee training on data protection and privacy best practices
  • Incident response procedures to address any security breaches quickly

Your Role in Security

While we implement strong security measures, you play a crucial role in protecting your account. Use a strong, unique password, enable two-factor authentication when available, and never share your login credentials with others.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. The retention period varies depending on the type of information and applicable regulations.

Retention Periods

  • Account information: Retained while your account is active plus 7 years after closure for regulatory compliance
  • Investment-related records: Kept for at least 7 years as required by financial regulations
  • Communication records: Maintained for 3-7 years depending on content and regulatory requirements
  • Technical logs: Typically deleted after 12-18 months unless needed for security purposes
  • Marketing preferences: Retained until you withdraw consent or request deletion

When we no longer need your information, we securely delete or anonymize it using industry-standard data destruction methods. In some cases, we may retain anonymized, aggregated data for research and development purposes.

International Data Transfers

While Intelzenthra is based in the United Kingdom, some of our service providers may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place.

For transfers outside the UK or EU, we use standard contractual clauses approved by regulators, ensure the receiving country has adequate data protection laws, or obtain your explicit consent. We conduct due diligence on all international partners to verify their data protection standards meet our requirements.

Transfer Safeguards

All international data transfers are protected by contractual guarantees that your information will receive the same level of protection as it would in the UK, regardless of where it's processed.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and understand how you use our services.

Types of Cookies We Use

  • Essential cookies: Required for basic platform functionality and security
  • Preference cookies: Remember your settings and personalization choices
  • Analytics cookies: Help us understand how visitors use our platform to improve performance
  • Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our platform. We'll ask for your consent before using non-essential cookies and provide clear options to manage your preferences.

Children's Privacy

Intelzenthra's services are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18 years of age. If we discover that we've inadvertently collected information from a minor, we'll delete it immediately.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the information and terminate any associated account.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

Notification of Changes

For material changes that significantly affect your rights or how we use your information, we'll provide at least 30 days' notice and may require your explicit consent to continue using our services.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Email: [email protected] Phone: +44 113 245 8622 Address: Three Hammers, Old Stafford Rd, Cross Green, Coven, Wolverhampton WV10 7PP, United Kingdom

We aim to respond to all privacy-related inquiries within 48 hours and will work with you to resolve any concerns about your personal information.